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HELP & FAQ

About “Buy essential Oil .com”
"Buy Essential Oil" is a privately owned company located in London, Ontario Canada with offices in Baltimore (USA), Nice (France), Kiev (Ukraine) and many other countries. Our company has been operating several e-commerce retail and wholesale websites since 2002. All members of our team have experience in working in aromatherapy companies and perfume industry in Europe and North America. We offer customer service in English, French and Russian. We purchase products in bulk and then bottle and label ourselves, cutting out the "middle men" that most aromatherapy companies use. Our bulk purchasing allows us to provide our premium products at lower prices - passing the savings on to our customers. Most products are shipped from London, Ontario, Canada. For more information about shipping time and cost, please refer to our shipping section. If you cannot find what you are looking for here, send an email to: info@pureessentialoils.com and we will try and source it for you.

Do you have a minimum order requirement?
Yes, at the moment Minimum requirement on products on Sale is 100 $ US.

For US customers will enjoy FREE expedited shipping
All prices on this Web Site are in $ US.

If I do not see a product on the site - Does that mean “Buy Essential Oil” does not carry it?
Of course Not - We have hundreds of products in stock as well as contacts with numerous manufacturers of aromatherapy products across the globe. If you do not see a product you're looking for please contact us, preferably by e-mail info@pureessentialoils.com. Let us know what you are looking for and in most cases we can accommodate your needs and add the product in question to the store just for you.

Do you sell your products by weight or by volume?
All fragrances and essential oils are sold by weight, not volume. Fill level of bottles will vary.


What kind of payments do you accept?

At the moment we accept PayPal payments and all major credit cards trough PayPal payment system.

How quickly can I expect to receive my order?
Products shipped within 24 hours. US orders usually arrive within 5 to 9 working days by Expedited mail

Our return/exchange Policies
1.The goods MUST BE unused (we adhere to strict health and hygiene conditions).
2.The goods must be in their original condition & packaging.
3.The goods must be received back at our office within 30 days from the day you placed your order.
We are so confident in our products quality that we offer 30 DAY money back guarantee. If you are not 100% satisfied with your purchase return it within 30 days and we will refund your money. We will accept any of our unused products back and refund your money (minus shipping) for a period of 30 days. Buy Essential Oil will not issue a refund for any used product.

Order Cancellations:
To cancel your order, you will need to send an email to info@pureessentialoils.com with your order number and full name in the message body. We will reply to your e-mail with instruction on how to proceed with the return. 10% Cancellation Fee - Please note that if you placed your order and we charged your CC and you decide to cancel your order, we will be charging a 10% Cancellation Fee.

Do you trade names and customer info with third parties?
No, definitely not. We never have and never will.

Do you offer a referral bonus (refer-a-friend)?
Yes, definitely. All you need to do is email us the order # and first and last name of a person you have referred and you will receive a 10% discount off your next order. The more people you refer the more discount offers you will receive. If you have any questions please email us at info@pureessentialoils.com

Affiliate program?
The Buyessentialoil.com Affiliate program is free to join and easy to use. As an Affiliate, you simply place links or banners (which we will provide for you) with your special code to Buyessentialoil.com on your Web site. Each time a visitor clicks from your site toBuyessentialoil.com and purchases any of our items, you earn generous 10 % referral fees. We take care of their entire shopping experience: fulfillment, customer service, and shipping while tracking the sales generated from your site. All you have to do is decide how you want to link to Pureessentialoils.com We are currently offering: a 10 % commission on all Buyessentialoil.com related sales. With our unique products and aggressive pricing, we offer a good opportunity for you to make easy money. If you have a Web Site, you can join the Buyessentialoil.com Affiliate Program and earn money by promoting any of our "fragrance oils" & "essential oils" products from your site. Every time you send us a customer from your site, you earn an incredible 10 % commission on that sale total minus taxes and any promotions at that time. Want to Become an Affiliate? Start here

Liability Exclusion

”Buy Essential Oil” and its providers will not under any circumstances be liable to you or any other person for any loss of use, loss of production, loss of income or profits (anticipated or otherwise), loss of markets, economic loss, special, indirect or consequential loss or damage or punitive damages, whether in contract, tort or under any other theory of law or equity, arising from, connected with, or relating to the use of the web site or products sold through the web site by you or any other person, and regardless of any negligence or other fault or wrongdoing by “Buy Essential Oil” or any provider or any person for whom “Buy essential Oil .com” Or its providers are responsible, and notwithstanding that “Buy Essential Oil” or its providers may have been advised of the possibility of such loss or damages being incurred by you or any other person.
"Buy essential Oil .com" is not responsible for any misuse, accidents, or adverse reactions that may occur with use of our products. We are not responsible for accidents or incidents associated with the use of our products. Fragrance oil - Inhalation hazard-keep room well ventilated with use or use an appropriate respirator with use. Eye, ingestion, and skin irritant - Avoid contact with skin and eyes and swallowing.

Customer Service
We at Buyessentialoil.com thrive on Customer Service. We will be here if you need help, by phone or by E-mail. If you have any problems with anything, don't hesitate to contact us! Our representatives are always available to assist you. Via email or we can answer your questions in a prompt and discreet fashion.

Buy essential Oil .com
Tel: +1 410 705 1454
FAX: +1 410 705 1454
Email:info@pureessentialoils.com


Please note that Buy Essential Oil is not responsible for accidents, adverse reactions or misuse that may occur with use of our products.

PERSONAL INFORMATION PRIVACY

“Buy essential Oil .com” collects, uses, and discloses your personal information in accordance with the Privacy Policy.“Buy essential Oil .com” may change the Privacy Policy from time to time in its sole discretion. By accepting this Agreement, and each time you use the Web Site, you consent to “Buy essential Oil .com” collection, use and disclosure of your personal information in accordance with the Privacy Policy as it then exists without any further notice or any liability to you or any other person.

 
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